IT Service Management

IT Service Management Consultations

IT Service Management (ITSM) provides a framework for an organization to assemble the right combination of people, process, and technology to function optimally, deliver quality services, and provide excellent customer service. Jumshat ITSM consultations include guidance on understanding ITIL® principles, identifying ITSM best practices, and developing improvement plans for processes and services. 

Jumshat ITSM consultations cover all ITIL® processes, including how to understand, follow, and improve the adherence to a process. Example of such processes :

  • Incident Management 
  • Problem Management
  • Change Management
  • Knowledge Management
  • Request Fulfillment
  • Configuration Management
  • Metrics & Reporting


 pdf iconJumshat ITSM portfolio